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Doggie Paws Policy
Doggie Paws Mobile Pet Grooming, LLC Policies: This is our standard policy form, each customer is asked to sign a copy at their first grooming appointment. If you have any questions or concerns, please call the owner/operator Liz at 410-474-5387.
Emergency Veterinary Care: Your pet's comfort and safety is the highest priority of Doggie Paws. We make every effort to ensure your pet's spa experience is pleasant and safe. However, if your pet becomes ill or sustains an injury and may require the services of a veterinarian, you hereby give us permission to obtain treatment if you are not available to do so yourself. Owner agrees to pay any such expenses that may be incurred.
Safety: Safety comes first for everyone during the grooming process - people as well as pets. Unless authorized by Doggie Paws staff no one is permitted inside the grooming van during the grooming appointment. You must inform the Doggie Paws staff prior to grooming if your pet has bitten someone or has aggressive tendencies. Doggie Paws staff will stop the grooming process if we feel your pet's behavior is compromising his/her safety or ours. Client understands any harm caused by their pet to any person, animal, or property is the responsibility of the client. Prorated charges may apply.
Senior Pets and Pets with Health Issues: Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health issues, and can expose hidden medical conditions or aggravate existing ones during or after the grooming. Senior pets and pets with health issues have a greater chance of injury; therefore, these pets will be groomed for cleanliness and comfort in styles that will not add to their stress. If minor accident or injury to your elderly or health-compromised pet occurs during their grooming, you will not hold Doggie Paws Mobile Pet Grooming responsible.
Mat Removal: Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles, or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet's skin allowing mold, fungus, or bacteria to grow, causing skin irritations that exist prior to the grooming process. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions, and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. As the owner, you are responsible for the condition of your pet's coat and will not hold Doggie Paws Mobile Pet Grooming responsible in the event of adverse effects of mat removal.
Cancellations: On rare occasions, Doggie Paws may need to cancel appointments due to weather, road conditions, equipment failure, etc. Every effort will be made to contact you in advance. If you cannot keep your appointment, please call Liz (410-474-5387) 24 hours in advance. Failure to call in advance or failure to have your pet available for the grooming services scheduled will result in a $30 charge per pet which must be paid prior to your next appointment.
Returned Check or Non-Payment/Declined: All grooming fees must be paid at the time services are rendered. Checks returned due to insufficient funds or unavailable funds will be subject to a $30 returned check fee.
Permission to enter property: If you are not able to be present for your pets scheduled appointment, other arrangements may be made with you for Doggie Paws staff to gain access to your yard or home. In the event that property is lost or damaged due to these arrangements, Doggie Paws Mobile Pet Grooming will not be held responsible.